Customer Services Admin

6 month FTC

Monday - Friday 8:30 - 5:00

Role Purpose

To provide efficient and professional customer service and administrative support, ensuring all customer interactions, orders and related processes are managed accurately and in line with company procedures.

Key Responsibilities

• Act as the first point of contact for customer enquiries, orders and amendments, ensuring a smooth and professional service at all times.
• Process and manage UK sales orders (including specialist product lines), proactively identifying and resolving potential issues to support both customers and internal production teams.
• Maintain, upload and securely store medicated prescriptions in line with internal procedures, including carrying out relevant regulatory checks.
• Liaise with customers, suppliers and third parties (e.g. veterinary practices) to resolve queries and obtain outstanding documentation or information.
• Produce routine and ad hoc reports, including sales and compliance-related reports.
• Maintain the customer service error log and contribute to quality and complaints review meetings where required.
• Provide general administrative and office support to ensure the efficient operation of the wider Supply Chain function.

Key Stakeholders

The role requires effective communication and collaboration with:

• Customer Service Lead
• Internal and external customers
• Commercial team
• External visitors
• Hauliers and logistics providers
• Technical and Quality teams
• Production and Procurement teams
• Finance department
• Local management team

Strong relationship management and clear communication are essential to ensure service standards are maintained across all functions.

Person Specification Knowledge & Experience

• Previous experience within a customer service or customer support environment.
• Experience in an administrative role.
• Demonstrated ability to build and maintain effective communication networks.

Key Skills & Behaviours

• Accurate order processing and call handling skills.
• Ability to work independently as well as collaboratively within a team.
• Strong organisational and administrative capability.
• Ability to prioritise workload and perform effectively under pressure.
• Good numeracy skills and strong attention to detail.
• Confident communicator with strong written and verbal communication skills.
• Effective problem-solving ability.
• Positive and proactive approach to challenges.
• Good IT proficiency.