Customer Services

Are you a customer-focused professional with strong administration skills and a natural ability to solve problems? Do you enjoy working in a varied role where no two days are the same?

An exciting opportunity has arisen for a Customer Service Administrator to join a well-established and growing business based in Ware. Working as part of a close-knit and supportive team, you will play a key role in delivering exceptional customer service whilst supporting the smooth day-to-day running of the business.

This is a fantastic opportunity for someone who enjoys building relationships, resolving customer queries, and taking ownership of tasks in a busy and rewarding environment.

About the Role

As Customer Service Administrator, you will be the first point of contact for customers, managing enquiries via telephone and email and ensuring a professional and efficient service is delivered at all times.

This is a varied role that combines customer service, administration, problem solving, and coordination, making it ideal for someone who enjoys a busy position where they can make a real difference.

Benefits

• Salary of £28,000
• Monday to Friday working hours (8:00am - 5:00pm)
• 25 days holiday plus bank holidays
• Friendly and supportive team environment
• Close-knit business with approachable management
• Stable and growing company
• Varied role with plenty of responsibility
• Free parking

Key Responsibilities

• Act as the first point of contact for customer enquiries via telephone and email
• Book appointments and coordinate schedules
• Resolve customer queries efficiently and professionally
• Provide advice and information on products and services
• Liaise with third-party suppliers and service providers
• Process, validate, and update customer information accurately
• Investigate issues and identify appropriate solutions
• Maintain accurate records and documentation
• Support colleagues with administrative tasks as required
• Deliver a consistently high level of customer service

Skills & Experience Required

• Previous experience in a customer service, administration, or office-based role
• Excellent communication skills, both written and verbal
• Strong organisational and problem-solving abilities
• Good attention to detail and accuracy
• Confident using Microsoft Office applications
• Ability to manage multiple priorities effectively
• Strong Maths and English skills
• Positive, proactive, and team-oriented attitude
• Ability to work independently and as part of a team

Why Apply?

This is an excellent opportunity to join a business that genuinely values its employees. You'll become part of a supportive team where your contribution is recognised, your development is encouraged, and you'll enjoy a varied role with plenty of customer interaction and responsibility.