Customer Service/Retention Advisor
Posted 1 day 9 hours ago by Hanover Dairies Limited
£12.50 Hourly
Permanent
Full Time
Temporary Jobs
Tyne And Wear, Newcastle Upon Tyne, United Kingdom, NE125
Job Description
_The role consists of a 6 month temporary contract working in a fast paced customer service centre at our Head Office in Blaydon Tyne & Wear. This role may be subject to extension depending on the business needs._
You must have previous retention experience and answer our screening questions
The company has traded since 1976 with an established business nationwide and is ever growing.
Hanover Dairies prides itself on the excellent customer service it provides to its customers. As part of this role you will be responsible for engaging with existing customers to understand their needs, resolve issues, and encourage continued loyalty. The role involves proactive communication to customers, handling cancellation requests, and offering tailored solutions and responses to retaining customers. You should have proven experience in customer service or sales, ideally in a retention role.
It is key that the applicant has a caring, patient, confident and professional manner when dealing with customers on the phone.
Hanover Dairies delivers to a wide network of areas including the North East, North West, Oxford and other southern regions. We deliver Dairy products to residential households, schools, and general dealers
We have over 200 delivery vehicles across our network with a customer base of around 160,000
Full training will be provided on our systems to the successful candidate
The hours of work are 35 hours per week at £12.50ph. Hours are Monday Tuesday Wednesday and Thursday 7.30am to 3.00pm and Friday between 07.30am and 2.30pm.
Weekly Wage of £437.50 with 28 days holiday a year inclusive of Bank Holidays and a company pension.
Job Types: Full-time, Temporary
Pay: £12.50 per hour
Benefits:
Company pension
Free parking
On-site parking
Application question(s):
Please give an example of how you have retained a customer in a previous role
what does good customer service mean to you?
Experience:
customer service: 1 year (preferred)
Language:
English (required)
Work Location: In person
You must have previous retention experience and answer our screening questions
The company has traded since 1976 with an established business nationwide and is ever growing.
Hanover Dairies prides itself on the excellent customer service it provides to its customers. As part of this role you will be responsible for engaging with existing customers to understand their needs, resolve issues, and encourage continued loyalty. The role involves proactive communication to customers, handling cancellation requests, and offering tailored solutions and responses to retaining customers. You should have proven experience in customer service or sales, ideally in a retention role.
It is key that the applicant has a caring, patient, confident and professional manner when dealing with customers on the phone.
Hanover Dairies delivers to a wide network of areas including the North East, North West, Oxford and other southern regions. We deliver Dairy products to residential households, schools, and general dealers
We have over 200 delivery vehicles across our network with a customer base of around 160,000
Full training will be provided on our systems to the successful candidate
The hours of work are 35 hours per week at £12.50ph. Hours are Monday Tuesday Wednesday and Thursday 7.30am to 3.00pm and Friday between 07.30am and 2.30pm.
Weekly Wage of £437.50 with 28 days holiday a year inclusive of Bank Holidays and a company pension.
Job Types: Full-time, Temporary
Pay: £12.50 per hour
Benefits:
Company pension
Free parking
On-site parking
Application question(s):
Please give an example of how you have retained a customer in a previous role
what does good customer service mean to you?
Experience:
customer service: 1 year (preferred)
Language:
English (required)
Work Location: In person