Customer Service Unit Advisor

Customer Service Unit Advisor - Northern Ireland Housing Executive Ballymena

Join the Northern Ireland Housing Executive in Ballymena as a Customer Service Unit Advisor and provide a high-quality service to customers within a busy contact environment. You will play a key role in handling enquiries, coordinating responses and supporting the delivery of essential services. Apply now to express interest in this role!

About the role:

• £13.69 per hour
• 37.5 hours per week variable, Monday - Sunday
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Please note closing date for this vacancy is 10am on 21st September 2026 - however you can register your interest for other upcoming vacancies by applying today

What you'll be doing this role:

• Customer service queries via telephone, providing advice and guidance across a comprehensive range of housing services.
• Handling follow-up calls, and working in partnership with other to ensure timely resolutions and exceptional service.

What you'll need in this role:

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one year's relevant customer service or general administrative experience
• Or Have five GCSEs (Level 2) , or equivalent qualification, plus at least two years' relevant customer service or general administrative experience
• Or Can demonstrate three years' experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
• Experience of direct delivery of relevant customer service to the public via telephone or face to face
• Experience in dealing appropriately with customers in a challenging environment
• Experience in using a range of computer packages including Word, Excel, and Outlook etc.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.