Customer Service Team Leader - Lead Growth & Excellence

Macfarlane Group is seeking a Customer Service Team Leader to lead the local office-based team in Tilehurst, Reading, ensuring exceptional customer service and strong commercial performance. The role supervises day-to-day sales office operations and coaching of the team.

You will drive sales growth across existing accounts, maximise quotation conversions, and work with field sales, operations and logistics to sustain a high-performance, profitable culture focused on customer satisfaction.