Customer Service Team Leader - Hands-On & Growth-Driven

A well-established manufacturing business in Grantham is seeking a Customer Service Team Leader to enhance its customer service operations. In this hands-on role, you will lead a team of four, implement new processes, and prepare for a new CRM system launch. The ideal candidate will have strong people management skills and experience with systems like Excel and Sage. This position offers autonomy and growth opportunities as the business evolves.