Customer Service Team Leader - Drive Excellence in Customer Care

SES Water in Redhill is seeking a Customer Service Team Leader to inspire and develop a high-performing team within a fast-paced contact centre. You'll coach, monitor performance against KPIs, handle escalations and support customers with billing enquiries and home moves, while keeping the customer at the heart of every decision.

You will report to the Performance Manager and focus on delivering excellent service, driving improvements across the department and ensuring vulnerable customers