Customer Service Team Lead: Inspire, Coach & Improve KPIs

Cromwell Group (Holdings) Ltd is seeking a Customer Service Team Leader in the United Kingdom. The role focuses on leading and coaching a high-performing customer service team, driving service KPIs, and collaborating with Sales, Supply Chain and other functions to improve customer outcomes.

You will champion continuous improvement, manage performance, and build strong cross-functional relationships while supporting the business in delivering exceptional customer experiences.