Customer Service Team Lead - Shape Exceptional CX

CBC Resourcing Solutions is seeking a Customer Service Team Leader in London, offering £40,000 to £45,000 plus bonus and benefits. You will assist the COO in establishing and leading a customer service team within a new bank created by high-profile entrepreneurs.

The role focuses on driving customer experience improvements, implementing surveys, and acting as an escalation point for complaints, with the chance to shape early operations in a startup bank environment.