Customer Service Team Lead - Lead, Coach & Improve (5 Extra Leave)

A customer service organization is seeking a Team Leader to guide a team and ensure exceptional service delivery. In this role, you will lead by example, motivate team members, and manage performance to meet service standards. Key responsibilities include monitoring daily operations, conducting team appraisals, and handling escalated customer queries. Ideal candidates will have supervisory experience, strong communication skills, and the ability to inspire others. This position also offers the option to purchase additional annual leave.