Customer Service Team Lead - Lead, Coach & Improve (5 Extra Leave)

A leading company in customer service is seeking a Team Leader to oversee a Customer Service team. The role involves motivating the team to achieve service level agreements (SLAs), ensuring efficient operations, and maintaining high customer satisfaction. Key responsibilities include providing coaching, handling escalated queries, and collaborating with other departments. Candidates should have supervisory experience and strong problem-solving skills. The position also offers the option to purchase additional annual leave.