Customer Service Team Lead - Growth & Delivery Excellence

Bis Henderson Recruitment is seeking a Customer Service Team Leader in Ashby-de-la-Zouch. The role oversees the Customer Service Advisors, acting as escalation point and ensuring rollout of training, attendance management and coverage across shifts.

You will drive KPI delivery and cost control while maintaining high service levels. The role is Monday to Friday, 40 hours per week, with a focus on improving customer experience and supporting business growth within a fast-paced logistics