Customer Service Team Lead - Flexible Hours & Growth

Xplor Technologies in Newcastle is seeking a Customer Service Team Lead to guide a regional Contact Support Advisors team, provide coaching, and align work to deliver outstanding consumer experiences.

Reporting to the Senior Manager, Customer Service, the role focuses on performance management, onboarding, and driving improvements through KPIs and quality reviews. This is a full-time on-site role in Newcastle, aligned with our values and growth plans.