Customer Service Team Lead - Complex Support

A leading customer service company in Wolverhampton is seeking a proactive Customer Service Team Leader to manage their Tier 2 Specialist Support team. This role involves guiding team members and ensuring high-quality resolutions for complex customer queries. The ideal candidate will possess strong leadership skills, experience in a customer service environment, and the ability to drive service excellence through data analysis and team motivation. Employee benefits include 23 days of holiday and a company pension scheme.