Customer Service Supervisor NEW Rapport Posted today Competitive Dublin Management

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main Responsibilities

• Oversee the smooth daily operation of a corporate office.
• Deliver a warm, professional, and personalised welcome to all visitors.
• Ensure all spaces - from client-facing areas to meeting rooms - meet the highest standards of presentation, cleanliness, and functionality.
• Manage maintenance issues with ownership and pace, keeping stakeholders informed throughout.
• Support the end-to-end delivery of onsite meetings, workshops, and events.
• Coordinate event logistics, including planning, catering, communications, and reporting.
• Inspire, mentor, and develop the Customer Services team, fostering a positive, high-performing culture.
• Monitor training needs using a skills matrix and coordinate ongoing development.
• Lead performance reviews, probation meetings, PDRs and regular one-to-ones.
• Build strong, collaborative relationships with clients, landlords, and service partners.
• Prepare clear and concise reports on a weekly, monthly, quarterly and annual basis.
• Handle complaints professionally, ensuring appropriate escalation and documentation.
• Maintain up-to-date Health & Safety documentation and ensure full compliance.

Ideal Candidate

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Preferably have previous team leadership experience in front-of-house within a luxury hotel, premium airlines, or a corporate business environment.
• Have passion to deliver excellent guest service in everything they do.
• Be adaptable and flexible, creative and proactive, organised and detail-oriented, process-driven, and resourceful with a can-do attitude.
• Have excellent time management and communication skills (verbal and written).
• Be able to easily build rapport with key stakeholders (internal, external and VIPs).
• Will be from a luxury hotel background within a 4 star or 5 star property.
• Have 2 plus years of team management experience.
• F&B events experience advantageous but not essential.

Equal Opportunity Statement

Rapport is an equal opportunity employer committed to equality of opportunity and inclusion. We celebrate diverse backgrounds and are a Disability Confident Employer, providing job opportunities for people with special educational needs and disabilities.