Customer Service Specialist, Lloyds Banking Group (Personal

Posted 9 hours ago by Teleperformance Ltd

Permanent
Full Time
Customer Service Jobs
Lanarkshire, Glasgow, United Kingdom, G32 0
Job Description

CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.

We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.

Here is all you need to know

  • Start Date: October/November 2025

  • Salary: £12.21 per hour

  • Job Type: Full Time - Permanent

  • Working Hours: 40 hours per week (including training)

  • Operational hours after training - We require full flexibility between Monday - Sunday

  • Training: 2 weeks based in Glasgow, City Park.

  • Training hours 09:00am - 18:00pm Monday - Friday

  • Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.

Who we are looking for

  • A professional, polite and courteous telephone manner

  • Ability to deliver excellent service with outgoing nature

  • Excellent verbal communication skills, with fluency in English essential

  • A good listener who can convey empathy, patience and understanding

  • Confident and proactive to deal with difficult situations and conversations

  • Confident in having customer conversations

  • High levels of accuracy and attention to detail

  • Confident in working independently

  • Confident in making complex decisions

  • Self-motivated and able to affectively problem solve

  • Interpersonal skills

  • Be driven to work towards achievable targets

  • Excellent numeracy skills

  • Previous banking/ financial experience is highly desired but not essential

  • Previous call centre/ customer service experience is essential

Values we look for you to have

  • Process Excellence- Doing things well means something to you and you will always strive to improve on your work.

  • Collaboration- You enjoy working with others and you like working as a team player.

  • Communication- You can speak and write clearly and in a confident manner.

  • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.

  • Open-Mindedness- You are able to be open to different ways of thinking and new ideas.

  • Critical Thinking- You are able to think logically when making decisions.

  • Solution Orientation- Having a forward thinking mindset focused on resolving challenges.

  • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What will my role involve ?

  • Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact

  • Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support

  • Helping customers that may be going through financial difficulty and debit card support

  • Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services

  • Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers

  • Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers

  • Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer

  • Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management

  • Confident in following banking processes and explaining this to customer

Here are our key benefits

  • Perks at Work - Savings Discounts / Free Online Classes

  • - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice

  • Critical Illness - up to £10,000

  • Cycle to Work Scheme

  • Eyecare support voucher

  • Holiday Purchase Scheme

  • Length of Service Awards

  • Workplace Pension

  • Monthly Inspire Awards - For the best of the best

  • Refer-A-Friend earns up to £1,200 for you

  • Monthly Wellbeing Webinars

  • Dedicated Employee Experience Progress - Here to support TP journey

  • 28 day annual leave (inclusive of bank holidays), increasing with length of service

  • Discounted Bus Travel in Glasgow (First Bus)

  • No peak rail fares - travel is more