Customer Service/ Sales Team Leader

Are you a results-driven Customer Service Team Leader ready to step into a role where you can influence performance, drive sales, and lead from the front? We're partnering with a market-leading organisation known for its quality products and outstanding customer experience-and they're looking for someone who can turn service into sales.

Why this role stands out

• Real opportunity to shape a team and drive measurable results
• Blend of customer service leadership + sales/lead generation focus
• Join a business with a strong reputation and growth mindset

What you'll be doing

• Lead, coach, and motivate a customer service team to hit and exceed service & sales targets
• Use KPIs and data to drive performance, accountability, and continuous improvement
• Turn customer interactions into qualified leads and booked sales opportunities
• Ensure a seamless customer journey while handling escalations with confidence
• Build and manage a strong pipeline using CRM tools

What we're looking for

• Proven experience leading teams in a target-driven, fast-paced environment
• Strong background in B2B sales, lead generation, or commercial customer service
• A natural leader who can inspire performance and deliver results
• Highly organised, proactive, and confident using CRM systems
• Someone who sees opportunity in every customer interaction

You are required to be eligible to work in the UK full time without restriction.