Customer Service Return Agent

Key Responsibilities

• Work closely with all staff to ensure customers receive and return their vehicles in a timely manner.
• Ensure the continued excellence in customer service and damage standards; and achievement of all KPIs in these areas.
• Ensure all administration is completed accurately according to operating procedures.
• Process all workshop vehicles according to operating procedures.
• Ensuring cars that are due service or repair are sent aside for maintenance.
• Communicate regularly with our fleet supervisors to ensure cars are up to company standard.
• Communicate regularly with our damages department with any queries related to new damage found.
• Adhere to all company policies, procedures, and safety guidelines.
• Responsible for own health and safety and that of other work colleagues.
• Ad hoc duties in line with business needs.

Your Skills

• Full clean B driving licence held for a minimum of 2 years essential.
• Excellent communication and face to face interpersonal skills.
• Ability to work as part of a team in a fast-paced environment.
• Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
• Car rental/sales experience is desirable but not essential (training will be provided).
• Passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

Benefits

• Competitive Salary
• Starting twenty-nine holidays (including bank holidays), increasing with length of service
• Monthly uncapped commission
• Medical refund scheme
• Enhanced statutory sick pay
• Occupational Pension: Employer contribution 1.5%, employee contribution 2%
• Enhanced Maternity and Paternity benefits
• Access to Hubex benefits and discounts platform
• Life Assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Equal Opportunity Statement

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons. We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity.