Customer Service Representative (German Speaking)

We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.

Key Responsibilities:

• Handle customer enquiries efficiently and within service level agreements.
• Manage a portfolio of key accounts, building strong relationships through regular contact.
• Provide advice and technical support on product applications.
• Review contracts and process customer orders accurately.
• Generate and follow up on quotations and ensure timely order acknowledgments.
• Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
• Log and track customer complaints in collaboration with the QA team.
• Support customers via phone, email, and online portals.
• Occasionally attend on-site customer visits (UK, Europe, or international).

Requirements:

• Fluent in German and English (written and spoken); additional European languages are a plus.
• Strong communication and problem-solving skills.
• Experience in a customer service or sales support environment.
• Confident working with Microsoft Office and CRM systems (Salesforce preferred).
• SAP experience is a plus.
• Ability to prioritize, multitask, and work collaboratively across teams.
• Passionate about delivering great service and continuously improving.