Customer Service Representative French

Job description As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Serve as the primary point of contact for partners across Europe, managing all inquiries via phone and email. This includes order entry, handling complaints, and overseeing special projects.
• Cultivate and maintain strong relationships both internally and externally, collaborating closely with sales teams and other partners.
• Manage orders using SAP and Excel, analyzing order status, availability, and ensuring timely deliveries.
• Monitor existing processes, identify areas for improvement, and propose innovative solutions to enhance efficiency.
• Learn and effectively utilize vendor portal sites.
• Provide partners with detailed product information and address their inquiries with appropriate solutions.
• Offer support to internal departments, such as accounts receivable and marketing.
• Ensure a high level of service for customers, both internal and external.
• Assist B2B and B2C colleagues as needed.

Requirements

• Higher professional education or equivalent experience
• Good command of English and French
• Experience within a similar customer care position
• Experience working with SAP system is an advantage
Working conditions
• Market relevant compensation package
• Full time - 40 hours / week (preferable)
• Travel costs up to 250 Euros / month
• A salary between €2.800 - €3.600 (Depending on experience)
Company description Our client is an international apparel company that has quickly grown into a dynamic, global organization, providing original, quality, outdoor-inspired gear for a wide range of fans who seek comfort, fit, durability and style. Its European HQ in Rotterdam is a dynamic environment that counts a team of 35 international coworkers throughout different departments.