Customer Service Representative- Cashier

Customer Service Representative - Cashier

We are currently seeking an individual to join this team in the role of Cashier.

The role is a branch-based customer facing position providing the first point of contact for HSBC customers, responsible for delivering a high quality, personalised, friendly, efficient and customer driven service by proactively identifying and addressing customer needs. Primary responsibility is to service customers by handling cash withdrawals and deposits. Treating customers fairly is at the heart of everything you do, with a high level of energy and drive to achieve challenging targets. Deliver consistently excellent customer experience and encourage customers to use direct channels where appropriate.

As an employee of HSBC Channel Islands and Isle of Man (CIIOM) you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non contributory pension scheme with a generous employer contribution.

Responsibilities

• Accurately and promptly resolve customer queries and requests.
• Deliver an exceptional customer service experience.
• Ensure accurate cashiering activities.
• Help customers to understand how they can flexibly use HSBC services through Internet Banking, phone Banking & Self service points, to meet their varying needs.
• Gain comprehensive knowledge of the Bank's full range of products and services to enable you to connect the customer to the best possible service.
• Work collaboratively with colleagues to ensure every need of the customer can be met within the wider branch team.
• Treat customers fairly at the heart of all that you do.

Requirements

• Have a passion for continuously delivering a superior customer service.
• Pride yourself in consistently delivering a personalised, friendly and efficient service always.
• Uphold high standards of quality ensuring accuracy.
• Previous experience working in a customer focused environment.
• Demonstrate strong communication skills which will enable you to engage in effective conversations with customers to build strong professional rapport.

EEO Statement

Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio economic background, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone. We take pride in being a Disability Confident Leader and will offer interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.