Customer Service Representative (Account Manager)

The Role

We are looking for an experienced and proactive Customer Service Representative (Account Manager) to join our growing team. This role will be based from one of our sites (Buckingham, Exeter or Plymouth) but will work closely with colleagues and clients across the group.

The role is central to our customer promise of providing a seamless, reliable and professional service while managing a portfolio of client accounts. You'll be the go to contact for clients, ensuring their requirements are understood, delivered on time and to the highest standard.

Key Responsibilities

• Act as the main point of contact for your assigned client accounts.
• Manage projects from enquiry through to delivery across creative, print, wide format, mailing, merchandise and workwear services.
• Work closely with production, sales and creative teams to ensure accurate briefs and smooth project delivery.
• Build strong client relationships, ensuring repeat business and identifying opportunities for cross selling and growth.
• Handle queries and resolve issues quickly and effectively.
• Maintain accurate records and job progress within our MIS system.

About You

• Has proven account management or customer service experience (ideally in print, creative, merchandise, or similar industries)
• Understands the end to end process across design, print, wide format, merchandise and workwear.
• Is a natural communicator, able to build strong relationships with clients and colleagues.
• Thrives under pressure and can manage multiple projects with competing deadlines.
• Is organized, detail driven and committed to delivering excellence.
• Has strong IT skills and experience working with MIS/CRM systems.

What We Offer

• Competitive salary
• Cycle to Work scheme
• Generous holiday allowance
• Training and development opportunities
• Career progression in a growing group