Customer Service Representative

U-Drive are hiring! We have an opportunity for a dynamic Customer Service Representative to join our committed team in Salisbury. We are looking for a dedicated and hardworking individual who thrives in a dynamic, fast paced work environment. As a vital part of one of U-Drive's essential teams, you will play a key role in ensuring outstanding customer service.

About the Role

Under the guidance of the Branch Manager, you will be part of a 45 hour rota that includes Saturdays. Your primary focus will be engaging with customers at the branch daily and addressing any inquiries that may arise.

Role Responsibilities

• Generating quotes based on customer requirements and managing bookings
• Confirming vehicle bookings and customer needs through phone calls
• Administering Rental Hire Contracts
• Utilizing internal systems for creating and processing vehicle bookings
• Verifying customer ID and making decisions based on insurance requirements
• Offering additional insurance products, upgraded vehicles, or add on sale items during point of sale
• Checking vehicles in and out with customers, explaining terms of hire
• Handling payments, processing refunds via credit cards, cash, and online payment methods
• Managing customer queries and complaints both over the phone and face to face
• Conducting vehicle checks with customers, noting existing and new damage incurred during the hire
• Managing vehicle faults, damage, or SMR (Service, Maintenance and Repair) to workshops
• Assisting with deliveries and collections of vehicles when required
• Assisting with vehicle valeting when necessary

About You

• Full, clean UK driving licence
• Positive "Can do" attitude
• Ability to thrive in a fast paced, changing environment
• Strong team player
• Commitment to providing excellent customer service
• Excellent telephone manner and communication skills
• Ability to work under pressure and meet deadlines
• Resilience in handling customer queries and complaints

About Us

Established four decades ago, U-Drive is a family owned and operated vehicle rental company that provides high quality cars, LCVs and specialised vehicles across the UK. Our cohesive team takes pride in delivering superb service to both business customers and private hirers.

What We Offer

• 30 days (including bank holidays) annual leave in your first year, with additional accrual after 24 months of service up to your 5th year, reaching 33 days of annual leave
• Training and development opportunities
• Discounts at 3,000+ stores
• Free eye tests
• Competitive pension
• Employee discount across U-Drive branches
• Employee Wellbeing Program