Customer Service Representative

CUSTOMER SERVICE ADVISORS

TSYS Managed Services are looking for Customer Service Advisors to help in our Milton Keynes (MK7) location. As a customer service advisor, you will have passion for helping customers and get a positive buzz from providing outstanding service. Working 40 hours a week across various shift patterns between 6am - 11pm or 7am-8pm Monday - Sunday with a yearly salary of £21,091. If you love to help others and can excel within customer services then we've got the job for you!

What you'll do:

• Take inbound calls to assist customers with a number of different queries
• Processing card payments
• Building and maintaining customer relationships
• Complaint handling including resolving and logging of complaints as well as escalating to the appropriate teams where necessary
• Keeping up to date with policy changes through the use of internal systems and training.
  Raising and potential problems with management and the appropriate teams.

Who you are:

• You have prior customer support experience - within a customer focused role either in a contact centre or face to face environment (minimum 6 months)
• You're passionate about customer services and have a can do enthusiastic work ethic
• Excellent listening skills
• Polite and clear verbal communication skills
• Good IT and Computer skills

We'll give you some bonus points for:

• Experience in working towards and achieving individual and team targets
• Knowledge of financial service and/ or credit card services
• Contact centre experience

Benefits:

• 29 days holiday, including bank holidays (With the option to buy/sell up to 5 days)
• Peoples Pension scheme
• On-site canteen
• MediCash Plan (On completion of 4 month service)
• Cycle to work Scheme (On completion of 6 month service)
• Free tea and coffee

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.