Customer Service Representative

Transforming the World of Energy Every Day The Company: With nearly five decades of specialisation in distribution transformers, our expertise is unparalleled, blending decades of experience with cutting-edge engineering and manufacturing knowledge. Renowned as industry leaders, our technical prowess is proven, positioning us firmly as global market leaders. At Kyte Powertech, we're at the forefront of providing distribution transformers and tailored solutions to industries and utilities, with a growing focus on the renewable energy sector. Our products power businesses, homes, hospitals, and industries, delivering essential energy every single day. We're committed to driving sustainability, evidenced by our impressive 78% reduction in carbon footprint and our ongoing journey towards carbon neutrality. As a cornerstone employer in our region, we take immense pride in our heritage and the numerous international accreditations we've earned. Our trajectory is one of ambition and growth. Central to our ethos are the values of integrity, trust, and respect, which underpin every interaction-be it with customers, suppliers, or our dedicated employees. We foster a supportive yet challenging work environment, nurturing both professional and personal growth for our team members. The BackgroundKyte Powertech is an ambitious, growing business, cultivated deep client trust. Kyte continuously increases its customised products and develops and invests in new technology.We believe in having absolute customer focus. By fostering a clear knowledge and understanding of our client's needs among our workforce, we ensure a premium product, attention to detail and a unique personal service.We treat our customers with empathy, listening to their requirements and anticipating their concerns. This defines us as open client partners resulting in trusted long-term relationships. The Role & Purpose Customer Services are the voice of the company to the customer and of the customer to the company. Our Customer Service Representatives play an integral role in the functioning of Kyte Powertech and in building strong relationships with customers at our core. They form part of the dynamic Contracts Management, interacting with Customers, Sales, Planning and Production. It is a highly administrative role requiring extensive communication skills. Job Overview The Customer Service Representative is responsible for managing customer orders from receipt through to delivery, ensuring accuracy, efficiency, and a high level of customer satisfaction. This role involves regular interaction with customers and internal teams, using systems such as Microsoft Office applications and SAP to process and track orders. This will be a fully onsite office-based role reporting directly to the Customer Fulfilment Manager. Key Responsibilities

• Liaise with customers and build strong customer relations.
• Process customer orders accurately and efficiently using SAP.
• Monitor order status and ensure timely delivery to customers.
• Respond to customer inquiries via phone and email in a professional manner.
• Resolve order-related issues, including delays, discrepancies, and returns.
• Maintain accurate customer and order records in internal systems.
• Collaborate with logistics, sales, and warehouse teams to ensure smooth order fulfilment.
• Generate reports and track order metrics.
• Prepare customer communications and documentation using Microsoft Office Tools.
• Ensure compliance with company policies and service standards.
• Organize customer on-site visits as and when required.

Requirements for the Role

• Minimum of 1-2 years' experience in a customer service or order processing role within a manufacturing, engineering or project-managed environment.
• Experience using SAP or similar ERP systems; confident using digital tools to manage orders, quotes, and client records.
• Proficient in Microsoft Office applications.
• Leaving Certificate or equivalent; relevant third-level qualification is an advantage.
• Proven track record in relationship management and customer service, with a focus on delivering exceptional client experiences.
• Strong communication skills in both verbal and written form, with the ability to convey information clearly and professionally.
• Demonstrated ability to build and maintain long-term, trust-based relationships with clients and internal stakeholders.
• Highly organised and detail-oriented, with strong administrative and time management capabilities.
• Innovative and proactive in problem-solving, ensuring customer satisfaction and process improvement.
• Professional and personable approach, committed to representing the company with integrity and courtesy.
• Accountable and responsible, taking ownership of tasks and delivering to deadlines.
• Open-minded and collaborative, with a focus on building networks and fostering teamwork across departments.

'We are currently accepting/prioritizing applications from candidates who currently reside and are legally eligible to work within the country.'