Customer Service Representative

Posted: 12th May 2026

Salary: £32,896 per annum

Location: Dorchester

Reference: MSCUSTOMER

We are looking for a proactive and customer-focused Customer Service Representative to join our client's growing team and support the continued development of their business.

This is a hands on role suited to someone who enjoys problem solving, thrives in a fast paced environment, and takes pride in delivering excellent customer service.

You'll work closely with internal teams across multiple sites, helping to keep operations running smoothly while supporting innovation and continuous improvement.

Key Responsibilities

• Act as the first point of contact for all customer enquiries.
• Follow up with customers to ensure issues are fully resolved.
• Process customer orders accurately and efficiently.
• Provide clear and accurate information about products, services, and policies.
• Work collaboratively with the customer service team to manage daily responsibilities, including shipped not invoiced accounts.
• Support warehouse staff as a key contact and escalation point.
• Liaise with internal departments regarding lead times and stock availability.
• Manage customer amendments such as address changes and ordering responsibilities.
• Escalate key accounts to account management where appropriate.
• Ensure customers are linked to the correct pricing groups.
• Assist with onboarding new customers.
• Resolve complaints professionally and efficiently.

Additional Duties

• Provide support within packing warehouses when required.

Skills & Experience

• Minimum 1 year experience in a customer service or similar role.
• Strong communication and customer facing skills.
• Good problem solving and multitasking abilities.
• Experience using CRM systems, customer service software, or databases.
• A positive attitude and willingness to support different areas of the business.

What We're Looking For

• Organised and detail oriented.
• A strong team player.
• Keen to learn and contribute to continuous improvement.
• Reliable, adaptable, and proactive.

Why Join?

• Be part of a supportive and growing team.
• Opportunity to develop your skills across multiple areas of the business.
• Varied and engaging day to day responsibilities.
• Collaborative working environment with opportunities to contribute ideas and improvements.