Customer Service Representative

Job Title: Customer Service Representative

Job Summary: The Customer Service Representative role is essential in providing top-tier support for all Salford products and assisting customers with their needs. This role requires passion for helping people, strong technical aptitude, and the ability to thrive in a fast-paced environment.

Responsibilities

• Provide comprehensive support for all Salford products, including answering customer inquiries and troubleshooting issues.
• Recommend parts and equipment based on customer needs and technical specifications.
• Communicate professionally with customers via phone and email, ensuring all inquiries are addressed promptly.
• Offer estimates for spare parts and whole goods and assist customers with order placement.
• Accurately review and enter customer orders for spare parts and whole goods.
• Resolve customer concerns, complaints, and disputes in a courteous and efficient manner.
• Provide timely updates and information on the status of customer orders.
• Maintain detailed documentation for all customer orders and interactions.
• Enter and manage the call queue when working at your desk.
• Collaborate with other departments to resolve customer-related issues.
• Be available to work a flexible schedule to accommodate peak times, seasonal demands, and statutory holidays.
• Accomplish other tasks and serve as backup when needed.

Academic/Educational Requirements

• Diploma or degree in related field, or equivalent experience.

Required Skills/Experience

• Minimum of three years of experience in a customer service role.
• Knowledge of agricultural equipment and/or the commercial agriculture industry an asset.
• Excellent oral and written communication skills.
• Ability to work independently and as a team member in a fast-paced environment.
• Strong technical aptitude.
• Experience with large ERP systems an asset.

Strong desire to help people.

What Linamar Has to Offer

• Competitive Compensation.
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• Opportunities for career advancement.
• Sustainability Council.
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.