Customer Service Representative

Overview

Title: Customer Service Representative

Location: Dublin 5

Terms: Full-Time, Permanent, Office-Based

Package: €35,000 - €38,000, 22 Days Annual Leave

As a member of the Client Support team, you will support the day-to-day operations of leasing clients nationwide. This role involves coordinating with external service providers and ensuring a high standard of service delivery to all stakeholders

Key Roles and Responsibilities

• Manage day-to-day enquiries from clients and service providers, including service appointments, incident management, inspections, and short-term vehicle arrangements.
• Deliver high-quality service through regular communication with clients and service partners.
• Respond to and resolve client issues promptly and efficiently.
• Collaborate with the Maintenance Manager to ensure seamless service delivery.
• Minimise client downtime by providing efficient solutions and coordinating with key service providers.
• Handle administrative tasks, including invoice processing, reporting, and workflow management.
• Participate in performance evaluations and training initiatives.
• Undertake additional duties as assigned by management.

Qualifications and Skills

• Mechanical knowledge is advantageous.
• Minimum of 2 years' experience in a customer service role.
• Experience in the leasing or automotive services sector is preferred.
• Excellent communication and time-management skills.
• Ability to manage a high volume of enquiries and work collaboratively in a team environment.
• Proficiency in Microsoft Office Suite.

For a confidential discussion on this or any other current opportunity, please contact Nathan Browne