Customer Service Representative

Job Title: Customer Service Representative
Location: WMFTS - UK - Cardrew Industrial Estate
Location Type: On-Site
Website:
Group:

Watson-Marlow Fluid Technology Solutions is part of SpiraxGroup, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary

We are seeking a talented and motivated Customer Service Representative to join our dynamic team.

Key Responsibilities

Role Overview

To process related transactions to ensure customer orders, communications and requirements are managed in an efficient way.

To liaise with operational areas of our business to aid in the processing and management of our customers and suppliers specific requirements.

To support the Team Leader/Client Services Manager in ensuring a first class customer service level is achieved at all times.

Main duties and responsibilities

• Ensure that collaborative, positive and productive relationships are maintained within the department and with internal and external customers.
• Ensure that all documentation is completed as required and in a timely way. Complete allocated administration tasks accurately and on time following agreed procedures and processes.
• Complete customer and supplier systems with accurate and timely information.
• Input accurate information into company ERP system AX .
• Actively report EHS issues and near misses.
• Support and promote '5S' activities within the office.
• Define and produce Standard Operating Procedures (SOPs) that support business continuity.
• Participate and contribute to SDT team meetings.

Skills/Experience

Essential

• Previous experience of working in a Customer Service team.
• GCSE level Maths and English (or equivalent)
• Excellent IT skills, particularly Microsoft Excel and Word

Additional essential skills

• High level of accuracy and effective time management.
• Resilience and ability to work under pressure.
• Excellent communication skills with the ability to communicate effectively across a diverse range of people.
• Highly motivated with a focus on solutions and continuous improvement.

Desirable

• Exposure to lean manufacturing, ideally at Yellow Belt level or above, and the associated tools/processes.
• Experience of export regulations and documentation.

Benefits

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days' paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.