Customer Service Representative

Customer Service Representative

Established in 2002, Reflex Group is the UK's largest privately-owned print and packaging company. With over 900 employees operating across multiple global sites, the company prides itself on delivering high-quality, efficient, and ethical solutions with a strong focus on environmental responsibility. Reflex is known for its innovative approach and dynamic business model. Reflex Labels is seeking a self-driven and motivated Customer Service Representative to join our team in Leicester.

This is an exciting opportunity for someone with no previous experience seeking a role within customer service within a print environment to play a key role in supporting our customers and ensuring smooth operations.

Location: Leicester, UK

Position Type: Full time, Permanent

Working Hours: Monday to Friday, 09:00-17:00

Roles and Responsibilities

• Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
• Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
• Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
• Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
• Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers' needs are fully satisfied.
• Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.

Required Skills & Experience

• Customer Service Expertise: No experience necessary - full training provided.
• Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
• Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
• Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
• Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
• Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.