Customer Service Representative

The Customer Service Representative deals with all orders within his/her assigned regions.

• Enter and confirm sales orders placed by E-mail, EDI, and fax and support sales force in the region.
• Initiate customer and order set-up and ensure a timely response to all orders received from customers.
• Check product availability and coordinate shipments in the region, liaising closely with distributors.
• Provide customers with proof of delivery.
• Resolve customer pricing discrepancies.
• Process customer returns per company policies and procedures.
• Support sales force and internal team members for samples and supplies.
• Coordinate invoicing with the Finance team.
• Projects as assigned.

• Experience in international customer service is a plus.
• PC literate (Word, Excel, PowerPoint) and are familiar with using ERP systems, Sales Force experience would be advantageous.
• Fluent in English and other languages are an advantage.
• Excellent interpersonal and relationship building skills.
• Excellent organizational, communication and writing skills.
• Tact and diplomacy.
• Ability to multi-task.

Are you looking for uncommon opportunities with an extraordinary company?

We are looking for people who can, do and will make a difference.

Are you interested to hear more about this position?

Please send your full application through our career website

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