Customer Service Representative

Description

Job Description

Our client have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We provide support to customers, calling us with enquiries and requests about their loan account.

We are looking for colleagues to join our team of Customer Service Advisors putting our customers at the heart of everything we do every day. Is that you?

Do you have a passion for helping make things simple and easy for customers?

Do you enjoy getting your teeth into supporting with more complex requests that may need teamwork with colleagues from other areas?

Do you get satisfaction from knowing you've helped achieve the right outcome for a customer, and even better getting it right first time?

Then this is a role you will be interested in.

What are we looking for in our Customer Service Advisors?

Sociable, helpful and eager to provide excellent customer service to customers.

Able to work in a fast-paced environment, ensuring defined processes are followed.

A good eye for detail, ensuring customer records are kept up to date and are accurate

Keen to take responsibility for managing customer information in line with GDPR Experience of working with computer systems

A Team Player who enjoys collaborating with team mates to deliver that outstanding customer service together, and working together to identify continuous improvement ideas.

And through all this achieve core Key Performance Indicators

The working hours are between 8am and 10pm, Monday to Sunday - we usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. There is some evening and weekend work, but these shifts are shared out amongst all colleagues.

Skills

• Customer service
• telephone customer service
• call center
• call center customer service
• customer service skills
• team oriented
• communication and writing skills
• communication and organization skills
• customer service management
• data entry
• call center customer

Job Title: Customer Service Representative

Location: Newcastle upon Tyne, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.