Customer Service Receptionist

Contact Warrington has an opportunity for the right individual who shares our passion for providing excellent customer service in our office in Warrington Town Centre, 1 Time Square.

This is your opportunity to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington. We're committed to delivering a quality service and we are looking for a talented, customer-focused team player to join us.

The role

You'll be involved in working with customers face to face at our reception, primarily from our business to business desk.

Contact Warrington is open from 8:30am to 5:00pm Monday to Friday, and you will be required to work flexibly between these times.

This is a fixed term position to 31 March 2027.

Qualifications and Requirements

• Good communication and interpersonal skills
• Excellent organisational skills
• Excellent customer service skills, with previous experience in a busy customer services environment, dealing directly with members of the public
• The ability to provide a friendly, efficient service, at times under great pressure
• The ability to converse with colleagues, residents and representatives from other organisations at all levels
• Due care and consideration in supporting vulnerable people from varying backgrounds
• Commitment to equality and diversity
• Ability to converse at ease with customers and provide advice in accurate spoken English
• DBS clearance is required
• In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment
• Sponsorship is not available for this role; therefore, you must have the right to work in the UK to be eligible for appointment

Benefits

• 26 days annual holiday, increasing to 31 after 5 years of service (pro rata)
• Access to our attractive and competitive benefits package
• Access to our Health & Wellbeing Programme
• Competitive salary

Equal Opportunity

Warrington Borough Council is a Disability Confident employer.