Customer Service Receptionist

Customer Service Receptionist

Permanent

Full-Time (Monday to Friday - 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am - 12:00pm)

Salary - Competitive

Poole

Must have experience in the automotive industry

We are assisting our client - a family run business - in recruiting a Customer Service Receptionist to join their friendly team in Poole. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.

Duties:

• Greeting visitors in a friendly manner and directing them appropriately.
• Raising T cards for all bookings and creating jobs
• Obtaining order numbers to include authorisation of work and regular process updates
• Liaise with Workshop Control to notify of work arriving and waiting to be commenced
• Planning of scheduled servicing and Tacho/MOT bookings
• Completing Night Board and confirming customer attendance
• Processing and checking retail invoice costings
• Send jobs for final order approval and then onto accounts for payment
• Ensure all keys are correctly tagged with vehicle details
• Monitor, Log and control the use of Courtesy details
• Representing the business with professionalism.

Skill Requirements:

• Excellent telephone manner and computer skills.
• Pro-active approach.
• Taking pride in what you do.
• Willingness to learn.
• 20 days holiday plus bank holidays (pro-rata in the first year).
• Holidays increase with time served.
• 6 month performance reviews.
• Uniform provided.

Note - Slightly late finish last working day of the month to ensure all month end procedures are completed