Customer Service Order Processor

Customer Service Order Processor

Hourly Rate: £13.59

Hours:Monday-Friday 8:00am-4:30pm or 8:30am-5:00pm (rota basis) + occasional Saturday 8:00am-12:00pm

Location:Bury St Edmunds

About the role

We are looking for a Customer Service Operator to provide high-quality support to key internal and external customers. This is a fast-paced role where you will manage orders, resolve queries, and ensure excellent customer service at all times.

Key duties

• Manage customer orders, prescriptions, and complaints
• Liaise with internal teams to ensure smooth order flow
• Provide solutions to customer queries quickly and professionally
• Produce accurate reports and maintain records
• Support key accounts with tailored customer service
• Work closely with stakeholders to improve customer experience

Requirements

• Previous customer service experience
• Strong communication and organisation skills
• Ability to work under pressure with high attention to detail
• Confident using Microsoft Office (Excel preferred)
• SAP / CRM experience desirable but not essential

Benefits

• Private medical insurance
• Pension enhancement after 12 months
• Employee Assistance Programme
• Cycle to work scheme
• Staff discounts

Join a growing, international company offering stability, development opportunities, and a supportive working environment