Customer Service Officer

We are seeking a friendly, customer focused team member to join our Customer and Communications Department as Customer Service Officer in a Temporary Full Time, Fixed Term Maternity Leave Position.

This position is based in Colac, located within two hours south west of Melbourne.

Responsibilities

As Customer Service Officer, you will ensure that Council:

• Has an efficient and responsive service that provides residents and customers with the required information about Council services and processes.
• Provides a customer service experience consistent with Council's values and best practice standards.
• Is responsive to customer needs from face to face, telephone and digital services.

Qualifications

To support your success in this role you will:

• Demonstrate highly developed interpersonal skills in relation to working as part of a team, working with minimal supervision, using initiative and adapting to a constant changing and fast paced environment.
• Have excellent communication skills and demonstrated problem solving abilities.
• Demonstrate sound administration and clerical experience including cash handling and reconciliation.
• Have excellent customer service skills with demonstrated experience in Reception and Call Centre operations.
• Demonstrate well developed computer literacy and skills, including experience in using databases, CRM technology and other computer software programs.
• Demonstrate an ability to think laterally to source accurate information quickly and effectively.

Salary information: $67,226.64 to $70,836.48 per annum plus superannuation.

Applications close on Wednesday 27 May 2026 at 11.59pm.

Application Information

• Information to be included with your application:
  • Letter of application
  • Current resume
  • Key Selection Criteria Responses

Please note: we reserve the right to conduct interviews with suitable candidates prior to the closing date.

Colac Otway Shire Council is a child safe organisation and is committed to creating a diverse environment and is proud to be an equal opportunity employer.