Customer Service Manager: Lead Growth, CRM & Cross-Sell

React Recruitment Ltd in Colchester is seeking an ambitious Customer Service Manager to lead the customer service team and design modern processes. You will oversee day-to-day operations, mentor staff, and drive CRM/ticketing implementations to support sales through upselling and cross-selling.

The role requires proven leadership in a customer service management position, experience with Microsoft Dynamics/Business Central, export knowledge, and a proactive approach to continuous improvement.