Customer Service Manager

About Customer Service

Customer Service plays a critical role in delivering Sika's customer-first strategy. Acting as the link between our customers and the wider business, the team is responsible for creating seamless customer experiences and resolving challenges quickly and professionally. Our Customer Services function is on a continual improvement journey, focused on enhancing service performance, improving customer outcomes, increasing operational efficiency and developing future talent. This is a highly visible role that offers the opportunity to influence both the customer experience and the way we work across the business.

Purpose of the Role

As Customer Service Manager you will lead a high-performing team responsible for delivering a consistent and recognisable outstanding customer experience. This is a broad and challenging role within a complex operational environment, supporting multiple manufacturing plants and warehouse locations. You will balance competing priorities, collaborate with a wide range of stakeholders and ensure a seamless customer experience, all whilst driving service excellence, developing team capability and championing continuous improvement initiatives. It is an excellent opportunity for an experienced customer service leader looking to broaden their impact and take on greater operational complexity. Through your leadership, you will help create a culture that puts the customer at the heart of everything we do.

The Opportunity

Lead customer service operations across multiple manufacturing and warehouse locations, managing complex operational challenges and collaborating with stakeholders across Supply Chain, Logistics, Operations and Sales to deliver exceptional customer outcomes. Lead and develop a talented Customer Services team, creating a culture of accountability, engagement and continuous development. Shape and enhance the customer experience by driving service improvements, improving operational performance and influencing business-wide decision making through customer insight. Play a key leadership role within a globally recognised organisation, partnering with stakeholders across Sales, Supply Chain, Logistics and Operations to deliver exceptional customer outcomes.