Customer Service Manager
Posted 2 hours 10 minutes ago by Welcome Break
Customer Service Manager
Welcome Break, Warwick South, M40 Services, CV35 0AA
The job is Full-time role Rewarding salary package up to £36,000 with annual bonus £10 meal allowance every shift
Ready to lead from the front and set the standards that customers notice straight away?
As a Customer Service Manager at Welcome Break, you'll lead our customer service and maintenance teams to deliver exceptional service, immaculate facilities and a safe, welcoming environment for every customer on the move.
This is a hands on leadership role where you'll take ownership of site cleanliness and hygiene, support proactive and reactive maintenance, and make sure health & safety and compliance standards are followed across all areas. As a Customer Service Manager, you'll work closely with the Site Leader and the customer service team, stepping in to solve problems quickly and keeping everything running smoothly behind the scenes.
A Customer Service Manager will also lead on audits and inspections, liaise with different areas of the business, customer feedback and help create a culture where We Care, We Are a Team, and We Deliver every day.
This role could be a great fit if you:- Have management experience in a fast-paced retail, catering or customer service environment
- Enjoy leading, coaching and developing teams and know how to get the best out of people
- Take real pride in standards from site cleanliness and presentation to safety and compliance
- Can stay calm under pressure, prioritise quickly and keep things moving in a high-volume environment
- Are confident handling audits, inspections and day-to-day problem solving, including coordinating repairs and contractors
- Are ambitious and keen to grow your leadership career with clear progression opportunities
If you're looking for a role where you can make a visible difference every day leading great teams, protecting standards and creating a site customers are proud to stop at, we'd love to hear from you!
What you'll get as a Customer Service Manager at Welcome Break- £10 meal allowance every shift, rewarding salary and annual bonus scheme
- Flexible working patterns that fit your lifestyle
- 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
- My Welcome Break discounts savings at hundreds of retailers
- Incentive schemes to reward great performance
- Clear career progression from Site Manager roles in Operations or specialised Head Office roles out in the field
- Apprenticeship programmes where you can learn and earn at the same time
- Holiday allowance that grows with service
- Cycle to Work scheme
- Free onsite parking
- Uniform provided
Location: Warwick, Ashorne, Warwickshire, United Kingdom, CV35 0AA