Customer Service Manager

Job no: 944742

Work type: Permanent / Full time

Location: Doncaster

As a Customer Service Manager at Myer Doncaster you'll be the driving force behind our customer service excellence - leading teams across multiple departments to deliver outstanding service and achieve strong results. You'll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.

Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas New Years).

About The Role

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high performance, customer first culture by role modeling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Equal Opp. Employer

We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Aust. Working Rights

To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Agency note

Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.