Customer Service Manager
Posted 5 days 1 hour ago by Career Choices Dewis Gyrfa Ltd
Permanent
Not Specified
Customer Service Jobs
England, United Kingdom
Job Description
- Lead, train, and support a team of customer service representatives.
- Perform regular performance evaluations and provide continuous coaching and feedback.
- Create a positive work atmosphere and encourage teamwork and collaboration.
- Manage the daily operations of the customer service department to ensure efficiency and productivity.
- Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
- Develop and implement procedures to enhance service quality and efficiency.
- Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.