Customer Service Manager - Lead, Coach & Optimize Support

Telecom Acquisitions in Horsham, West Sussex, is seeking a Customer Service Manager to lead our support teams on site. You'll drive service excellence across Customer Care and Technical Support, mentor team leaders, and ensure high-quality customer interactions aligned with SLAs.

Join a growth-focused, customer-first environment where coaching, process improvements, and collaboration with the Commercial Director shape efficient operations and outstanding service delivery.