Customer Service Manager - Growth & Margin

Smurfit Westrock is seeking a Customer Service Manager in Leicester to lead the Customer Service team, ensuring high service levels and effective front-end processes. You will drive pricing accuracy, stock utilisation, and smooth onboarding of new business while reporting on KPIs to support margin and growth.

Reporting to the Regional Operations Manager - Leicester Group, you will develop the team, manage governance of customer agreements, and foster strong customer relationships through