Customer Service Leader - Quality, Coaching & Growth

VUE group is seeking a Customer Service Team Leader in Salford for a fixed-term, full-time role (37.5 hours, Mon-Fri) based in our Salford office. You will lead the customer service team, ensuring high-quality service and strong customer relationships across resolver groups and tickets.

The role focuses on monitoring and improving service performance, training the team, and coordinating with internal stakeholders to achieve KPIs and continuous improvement across processes.