Customer Service Executive

Customer Service Executive

Chelmsford Essex

Salary: Up to £27,000 + Bonus Scheme

Hours: Full Time (Two week rota) - no weekends

Requirement: Must drive - full UK driving licence essential

The Opportunity

A young, fast growing retailer of home and industrial storage solutions near Chelmsford is seeking an experienced Customer Service Executive to join their friendly, supportive team. This role is ideal for someone with excellent communication skills, strong attention to detail, and a calm, positive approach to customer interactions.

Key Requirements

• Excellent verbal and written communication
• Previous customer service experience and complaint handling
• Strong attention to detail and organisational skills
• Confident, patient, and professional
• Computer literate
• Able to work independently and within a team

Role Responsibilities

• Deliver high quality customer service via phone, email, and live chat
• Advise customers on storage solutions for home and business
• Process telephone orders accurately
• Resolve delivery issues and handle complaints tactfully
• Manage general administrative tasks
• Build and maintain strong product knowledge

Working Hours

Two week rotating schedule:

• Monday: 7:30am-5pm or 8am-5:30pm
• Tuesday-Thursday: 8am-5pm or 8:30am-5:30pm
• Friday: 8am-4:30pm No weekends

Benefits

• Bonus scheme
• Casual dress
• Employee discount
• Free on site parking

Please send your cv to

Or contact Nicki on -

Please do not apply through messenger, see above for contact information