Customer Service Executive
Posted 14 hours 23 minutes ago by LPUK LeasePlan UK Ltd
At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. The Customer Service function provides market leading customer care to LeasePlan Customers, whether Fleet managers, drivers or dealer & broker partners. The Corporate Care department is committed to enabling business retention and growth by providing excellent levels of service and building strong customer and stakeholder relationships.
Responsibilities- Provide clear and accurate fleet management service and support to our customers.
- Manage customer queries and requests through both email and telephone calls to a successful and timely resolution.
- Deliver a professional and engaging front of house service to our customers and external contacts.
- Resolve all issues by telephone as fast as possible, providing accurate information to minimise queries and complaints.
- Deliver client specific tasks and processes within agreed SLAs.
- Build rapport and confidence with our customer base.
- Educated to A-level standard or equivalent.
- Excellent command of spoken English to enable telephone communication with customers.
- Good command of written English to enable email communication with customers.
- Customer facing experience.
- Ability to deal calmly and professionally with customers on the telephone.
- Strong work ethic.
- Ability to show empathy and support to customers.
- Resilience.
- Starting Salary of £26,375.
- Competitive pension scheme, annual salary review and bonus scheme.
- Give As You Earn (GAYE) scheme, Employee referral scheme (£1,000).
- Retail discounts programme, GymFlex membership options, Cycle to Work scheme.
- Health & Wellbeing: Life Assurance, Health assessment options, Travel insurance, Dental insurance, Critical illness cover, Personal accident insurance.
- Time Off & Work-Life Balance: 25 days' annual leave + an additional Celebration Day, 37.5 hour week, Monday to Friday, no weekends, Holiday buy & sell scheme, Volunteer days, Time allocated for personal development, Study support (where applicable).
- Workplace & On Site Facilities: Free parking (limited), EV charging points, Bike storage & shower facilities, Complimentary breakfast, Staff and social events.
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience doesn't exactly align, we would encourage you to apply regardless.