Customer Service Executive

Role: Customer Service ExecutiveLocation: MiddlewichSalary: £24,784.50InHealth has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011,has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.As a Bookings Office Call Handler, you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding diabetic eye care. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.

Main duties of the job

Handle inbound and outbound calls from patients regarding their diabetic eye screeningAddress customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.Liaise with patients to encourage attendanceAccurately document patient interactions, feedback, and follow-up actions where requiredStrive to meet performance targets to enhance personal developmentUphold a professional, friendly, and empathetic attitude when interacting with patients and colleaguesMaintain and ensure observation of robust quality assurance measures to meet national standards.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving patientsfrom 1,000 locations by 2025.

Job responsibilities

Role:Customer Service Executive

InHealth has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011,has grown to offer fully managed services across the country. To increase efficiency, we also built our own software system which enables us to adapt and change to meet the requirements our employees to achieve a better user experience.

As a Bookings Office Call Handler, you will be responsible for providing exceptional customer service by handling inbound and outbound calls. You will assist patients with a variety of enquiries, resolve issues, and provide accurate information regarding diabetic eye care. The role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care.

• Handle inbound and outbound calls from patients regarding their diabetic eye screening
• Address customer concerns, troubleshoot problems, and provide solutions in a timely and professional manner.
• Liaise with patients to encourage attendance
• Accurately document patient interactions, feedback, and follow-up actions where required
• Strive to meet performance targets to enhance personal development
• Uphold a professional, friendly, and empathetic attitude when interacting with patients and colleagues
• Maintain and ensure observation of robust quality assurance measures to meet national standards.

To be successful in in this position:

• You'll be warm, friendly and positive in nature and pride yourself on excellent customer service
• Excellent written and verbal communication skills
• Someone who is approachable, dedicated and hardworking
• A people person someone who enjoys working alongside and helping others

Person Specification Qualifications

• Please see Job Description
• Please see Job Description

Experience

• Please see Job Description
• Please see Job Description

Additional Criteria

• Please see Job Description
• Please see Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.