Customer Service Executive

Customer Service Executive position, Marlow, £28000 - £30000

Your new company
A leading provider within their industry offering an opportunity to join their fast-paced and expanding team.
Your new role
As the Customer Service Executive, you will be responsible for:

• Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback.
• Deliver a high-end, concierge-style service to clients.
• Act as a key point of contact for customers, building trust and long-term relationships.
• Collaborate with suppliers to confirm logistics and maintain strong working relationships.
• Resolve any customer issues efficiently and professionally.
• Support the finance team by reviewing and approving supplier invoices.
• Assist in the rollout of new customer service software alongside the Manager.
• Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback.
• Escalate any service-related risks or concerns appropriately.
• Maintain relationships with suppliers and build a positive rapport.
• Follow internal processes and participate in project-based initiatives.

What you'll need to succeed
In order to be successful in applying for the role of Customer Service Executive, you will:

• Have proven experience in a customer service, client-facing, or administration role (hospitality, luxury travel, concierge or events experience a plus).
• Be highly organised and methodical with the ability to manage multiple priorities simultaneously.
• Have exceptional communication skills - confident, clear, and professional.
• Be a proactive problem-solver who can think on their feet.
• Be comfortable using CRM systems and quick to adapt to new technology.
• Have strong working knowledge of Microsoft Office, particularly Excel.
• Thrives in a dynamic, fast-paced environment and embraces change.
• Be a team player with a can-do attitude.
• Office based 09:00-17:30 Monday to Friday

What you'll get in return
As the Customer Service Executive, your benefits will be:

• 25 days holiday, with a buy/sell holiday scheme.
• Additional day off for your birthday
• Company pension scheme with matching up to 6%
• Death in service scheme
• Generous healthcare scheme.
• Employee Assistance programme,
• Fun and sociable working environment, including Pizza Fridays, casual dress and employee social events.
• Opportunity to experience our experiences.
• Employee discount scheme.
• Opportunities for personal and professional growth.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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