Customer Service Executive - German Speaking

Let KHR help you find the perfect job candidate Customer Service Executive - German Speaking

KHR are partnering again with a well-established international manufacturer, who is currently looking to add a German Speaking Customer Service Executive to their team in Colchester.

This is a fantastic opportunity for someone who enjoys using their language skills, working with customers, managing orders, and supporting a busy sales team in a fast paced environment.

Working closely with the sales and operations teams, the successful candidate will play a key role in ensuring customers receive a seamless and high quality service from enquiry through to delivery.

Key Responsibilities

• Act as the first point of contact for customer enquiries via phone, email and online channels
• Process customer orders and support the sales team with daily administration
• Manage order updates, queries and resolve customer issues efficiently
• Prepare documentation, including invoices, shipping documents and packing lists
• Set up new customer accounts and maintain accurate records within internal systems
• Assist with export orders and obtain freight quotations when required
• Support CRM updates and maintain customer information
• Identify opportunities to recommend additional products where appropriate

The Ideal Candidate

• Previous experience in customer service, sales support or a similar administrative role
• Fluent/Proficient German speaker
• Strong communication skills with a customer focused approach
• Excellent organisational skills and attention to detail
• Ability to manage multiple tasks in a fast paced environment
• A proactive and collaborative team player
• The ability to speak German would be desirable but not essential

Benefits

• Competitive salary package, ranging from £30,000 to £35,000
• 25 days holiday plus 8 bank holidays
• Pension scheme with 4% employer contribution and 5% employee contribution
• On site parking

Alongside these attractive benefits, you'll be part of a supportive and collaborative team, working in a dynamic environment that values your contributions. The company fosters a great culture where employees are encouraged to grow and develop their skills, setting the stage for long term career success.

KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd.

Preferred Time to be Contacted

• Morning
• Afternoon
• Evening