Customer Service Executive | Customer Care| Customer Service | Customer Care Representative
Posted 18 hours 19 minutes ago by Infosight Consulting Services Ltd
Job Description:
Infosight Consulting is looking for Customer Service Executive for one of the challenging and exciting projects.
Role: Customer Service Executive
Location: Belfast, UK
Contract Position (3-4 Months)
Infosight is looking for Customer Service Executive with:
Job Description
Purpose of the Role:
- The Customer Service Executive is the first point of contact for customers and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities
- Order life cycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationship with customers, sales and logistics functions
- Timely handling all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Experience with sales and addressing customers' sales related queries
- Willingness and ability to build great relationships with customers
- Positive can do attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude - drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Education
- 5 GCSEs A-C (Maths and English Incl).
WHAT INFOSIGHT OFFERS
Excellent Pay Packages
An Opportunity to work in Global locations at our Client Sites
Flexi-Working arrangement
ABOUT INFOSIGHT
Infosight Consulting is a Business & IT consulting company, head quartered in United Kingdom, operating since 2006 globally, specializes in SAP, Oracle & Ramco Solutions. Infosight has been delivering outstanding value to its customers by addressing their Business Challenges with appropriate application & services.